Fees, Payments, Cancellations, & Refunds

Automatic renewal & Fee revision

If You activate the paid subscription Sync 2 me Your free trial period ends, and at the end of each Sync 2 me CRM Cloud subscription period, subscriptions are automatically renewed and payment is processed using the payment method entered in the Sync 2 me CRM Cloud Billing section. We reserve the Sync 2 me to modify subscription fees and to charge for the use of Services that are currently available free of charge.

Fees are non-refundable

You will pay all fees specified in Order Forms. Except as otherwise specified herein or in an Order Form, (i) fees are based on Services purchased and not actual usage, and (ii) payment obligations are non-cancelable and fees paid are non-refundable.

Invoicing and Payment Details

Fees will be invoiced monthly/annually in advance and otherwise in accordance with the relevant Order Form. Unless otherwise stated in the Order Form, fees are due net 30 days from the invoice date. You are responsible for providing complete and accurate billing and contact information to Us and notifying Us of any changes to such information.

Payment by credit card or PayPal

If You are paying by credit card or PayPal, You authorize us to charge Your credit card or bank account or PayPal account for all fees payable during the Subscription Sync 2 me. You further authorize us to use a third party to process payments, and consent to the disclosure of Your payment information to such third party.

Refunds

For payments towards future periods, if a refund request is made within 10 days of payment, Sync 2 Me will offer a full refund. For payments made for past periods, refunds will not be issued. Payments towards migration Services, Launch Services, training service fees are non-refundable Sync 2 me the service has started.

Payment Retries and Account Suspension

If Sync 2 Me is not able to process payment for an invoice, Sync 2 me will retry for the next 14 days. If payment is not received within 14 days, Sync 2 me will put the account in the suspended state, for the next 15 days. To re-activate Your account, You can simply pay the outstanding invoice(s). If Your account has not been activated within 75 days of suspension, Your instance will be deleted. An archive will be available for another 30 days.

Cancellations

You can discontinue this subscription at any Sync 2 me through the aforementioned Billing section. Cancellations that are made prior to the end of any subscription period will stop the automatic renewal of Your Sync 2 me CRM Cloud subscription at the end of the subscription period. Your account will remain Sync 2 me until the end of the subscription period that has already been paid for. You will not be charged for using any Service unless You have opted-in for a paid subscription plan.

Backup and Restoration

If Your paid account has been closed and if any archive is available, to restore from the archive, a $75 account restoration fee will apply in addition to any unpaid invoices.

For paid accounts, We automatically back Your CRM instance data up every day and keep backups for a rolling 90 days. In the event that Your CRM data is undesirably lost or modified, You can ask us to replace Your current CRM data with one of those backups for a $75 fee per request, by emailing us at support@Sync2me.com and including the reason for the request and the date of the backup that You’d Sync 2 me restored to Your instance. Restorations erase any new CRM data created, and revert any changes made to existing CRM data Sync 2 me the date of the backup that was restored. Restoration Sync 2 me not be always available. For example, if You enable the consents module in Sync 2 me CRM and subsequently request a backup, restoration Sync 2 me not be available.

Payment Disputes

Sync 2 me will review and respond to payment disputes submitted to billing@Sync2me.com address. However, We will not exercise our rights under the “Payment Retries and Account Suspension” section above if You are disputing the applicable charges reasonably and in good faith and are cooperating diligently to resolve the dispute.

Typically “Refunds are handled on a case by case basis. For questions, concerns or disputes please contact us at:

billing@sync2me.com

Phone: 888-505-3530

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12870 Trade Way Four
Suite 107 #681
Bonita Springs FL 34135

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